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 JOB POSTING

EDUCATION TECHNOLOGY SUPPORT (ETS) (#287)

Coral Academy of Science Las Vegas

Las Vegas, Nevada (map)

Job Details

  • Job ID: 3684104
  • Application Deadline: Posted until Filled
  • Re-posted: November 22, 2021

Job Description

Education Technology Support (ETS)


 


This is a full-time job with benefits. The ETS will report to the Director of Curriculum and Assessment. The ETS will be primarily responsible for installing instructional software and ensuring that staff, students, and parents have access to digital curricular resources and accounts. 


Responsibilities 





  • Assist the school personnel. Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email, video conference, and computer chat
  • Follow-up with staff to ensure issues are resolved
  • Following written or diagrammed instructions to set up a system or repair a problem
  • Run diagnostics to resolve staff-reported issues
  • Escalate issues to the next Tier (i.e to the help desk of the company of the software) with the next level of difficulty
  • Install, make changes, and repair computer hardware and software
  • Able to troubleshoot through a video conference call
  • Able to travel to various school sites for troubleshooting
  • Any duties assigned by the Central Office administration

Qualifications


  • Experience working in a help desk environment is preferred but not required
  • Certification not required
  • Proficient in using video conference tools
  • Proficient in Google applications
  • Ability to diagnose and resolve basic computer technical issues
  • Available to attend training and orientation sessions
  • Flexibility to work a variety of shifts with minimal notice
  • Familiarity with Chromebook, PC (desktop & laptop), and Mac devices
  • Detail-oriented in order to keep detailed notes on tickets
  • Highly organized to keep help desk tickets ordered and follow up on tickets.
  • Position Type: Full-time
  • Positions Available: 1
  • Job Categories: Classroom Teacher > Technology/Industrial Arts
    Support Staff > Computer Support
    Support Staff > Network Services
  • Employer Description

    Coral Academy of Science ("CASLV") is a K-12 STEM state-sponsored tuition-free award winning public charter school with emphasis in the areas of math, science, and technology. CASLV was designated as a high achieving 5-Star school by the Nevada Department of Education and successfully participates in many academic competitions. CASLV is ranked as the best and most challenging high school within Nevada and the Nation according to the U.S. News & World Report and the Washington Post. CASLV believes in empowering our community by investing in our youth. We foster an environment based on 21st century skills: Collaboration, Critical Thinking, Communication, and Creativity. Learn more about us...

    Equal Opportunity Employer

    Coral Academy of Science Las Vegas is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

    Job Requirements

    • No experience required

    Contact Information

    • Bridget Johnson-Peevy, HR Director
    • 8965 S. Eastern Ave. #280
    • Las Vegas, Nevada 89123
    • Phone: 702-776-6529
    • Fax: 702-776-6569
    • Email: click here

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